隐私政策Privacy Policy

一、适用范围1. Scope

欢迎访问帮帮清洁网站。本《隐私政策》适用于您访问本网站、提交服务需求、电话或短信咨询、电子邮件沟通，以及与我们清洁服务相关的其他互动。Welcome to bangbangcleaning. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, contact us by phone, text, or email, or otherwise interact with our cleaning services.

当您访问本网站或向我们提交信息时，即表示您已阅读并理解本隐私政策。By accessing the website or submitting information to us, you acknowledge that you have reviewed and understood this Privacy Policy.

二、我们收集的信息2. Information We Collect

我们可能收集您主动提供的信息，例如姓名、电话、电子邮件、服务类型、房屋类型、卧室和浴室数量、偏好日期、地址或 ZIP code、照片以及其他补充说明。We may collect information you provide directly, such as your name, phone number, email address, service type, property type, bedroom and bathroom count, preferred date, address or ZIP code, photos, and additional service details.

当您浏览网站时，我们也可能收集基础技术信息，例如设备类型、浏览器类型、访问页面、访问时间、引荐来源和大致位置数据，用于维护网站运行和改进体验。When you browse the site, we may also collect limited technical information such as device type, browser type, pages visited, visit time, referral source, and approximate location data to help operate, maintain, and improve the site.

三、我们如何使用信息3. How We Use Information

我们会将收集到的信息用于回应咨询、评估服务范围、安排预约、发送提醒、处理售后问题、改进网站内容，以及进行合理的内部运营管理。We use the information we collect to respond to inquiries, review service needs, schedule appointments, send reminders, address post-service concerns, improve website performance, and support ordinary business operations.

• 处理报价、预约和服务安排Process quotes, bookings, and service scheduling
• 通过电话、短信或电子邮件与您沟通Communicate with you by phone, text, or email
• 确认服务区域、时间和现场条件Confirm service area, timing, and access conditions
• 改进网站内容、页面表现和用户体验Improve website content, page performance, and user experience
• 在必要时防止欺诈、滥用或其他违法行为Prevent fraud, abuse, or unlawful activity when necessary

四、我们如何共享信息4. How We Share Information

我们不会将您的个人信息出售给第三方。只有在为完成服务、处理沟通、遵守法律义务或保护我们合法权益所必需时，我们才可能与必要的第三方共享相关信息。We do not sell your personal information. We may share limited information only when reasonably necessary to provide services, communicate about your request, comply with legal obligations, or protect our business, customers, or legal rights.

• 参与服务安排或履行的合作人员Team members or contractors involved in service fulfillment
• 支付、网站托管、表单或技术支持服务商Payment, hosting, form, or technical support providers
• 法律要求披露的监管、执法或司法机构Regulators, law enforcement, or courts when disclosure is legally required
• 在发生争议、欺诈或安全问题时需要协助的顾问或服务方Advisors or service providers assisting with disputes, fraud, or safety issues

五、Cookies 与网站分析5. Cookies and Analytics

本网站可能使用 cookies、日志文件或基础分析工具，以帮助我们了解页面访问情况、改进内容结构和提升整体使用体验。您可以通过浏览器设置限制 cookies，但部分功能可能因此受到影响。This website may use cookies, log files, and standard analytics tools to understand site traffic, improve content structure, and support a better user experience. You can control cookies through your browser settings, although some features may not function as intended.

六、信息保存期限6. Data Retention

我们会在为实现本隐私政策所述目的、处理服务安排、保存必要业务记录或履行法律义务所需的合理期限内保留您的信息。超过合理期限后，我们会删除、匿名化或停止继续使用相关信息。We keep information for as long as reasonably necessary to fulfill the purposes described in this policy, manage bookings and customer support, maintain business records, or satisfy legal and tax obligations. After that period, we may delete, anonymize, or otherwise stop using the information.

七、信息安全7. Data Security

我们会采取合理的管理与技术措施保护您的信息，但没有任何网站、通信方式或数据存储系统能够保证绝对安全。因此，我们无法承诺您的信息在任何情况下都不会遭遇未经授权的访问、披露或丢失。We use reasonable administrative and technical safeguards designed to protect your information. However, no website, data transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

八、您的选择与权利8. Your Choices

您可以随时联系我们，要求更新、更正或删除您提交的信息，但在某些情况下，我们可能仍需保留部分记录，以完成未结服务、处理争议、满足税务或法律要求。You may contact us to request that we update, correct, or delete information you previously submitted. In some situations, we may need to retain limited records to complete pending services, resolve disputes, enforce our agreements, or comply with legal obligations.

九、短信、电话与电子邮件沟通9. Calls, Texts, and Email Communication

当您通过网站、电话、短信、电子邮件或其他方式联系我们时，即表示您同意我们就您的服务需求与您沟通，包括预约确认、时间提醒、报价说明、售后跟进和必要的客户支持。If you contact us through the website, by phone, by text, by email, or through another communication channel, you consent to our contacting you regarding your request, including quote follow-up, booking confirmation, scheduling reminders, service updates, and customer support.

如涉及短信，可能产生运营商费用，具体由您自行承担。Standard message and data rates may apply to text messages, depending on your wireless carrier plan.

十、第三方链接10. Third-Party Links

本网站可能包含第三方平台、地图、支付工具、社交媒体或其他外部链接。我们不控制这些第三方网站或服务，也不对其内容、隐私政策、安全性或可用性负责。This website may include links to third-party platforms, maps, payment tools, social media services, or other external websites. We do not control those third parties and are not responsible for their content, privacy practices, availability, or security.

十一、未成年人信息11. Children's Privacy

本网站和服务不面向 13 岁以下儿童。我们不会有意收集 13 岁以下儿童的个人信息。如您认为我们误收了相关信息，请尽快联系我们。Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can address the issue.

十二、隐私政策更新12. Changes to This Privacy Policy

我们有权不时更新本隐私政策。更新后的版本将在本页面发布，并标注新的生效日期。您在更新后继续使用本网站或服务，即表示您接受更新后的隐私政策。We may revise this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date. Your continued use of the website or our services after an update means you accept the revised policy.

十三、联系我们13. Contact Us

如果您对本《隐私政策》有任何疑问，请通过以下方式联系我们：帮帮清洁，网站：https://bangbangcleaning.com，邮箱：[email protected]，电话：929-708-8979，服务区域：大纽约地区。If you have questions about this Privacy Policy, you may contact bangbangcleaning through our website at https://bangbangcleaning.com, by email at [email protected], or by phone at 929-708-8979. Our primary service area is Greater New York.